Petsafe products are reliable and useful tools in ensuring your dog’s safety.
We stock a multitude of products from Petsafe and want to ensure our customers get the full benefit of these products, if you’ve recently purchased a Petsafe product from us, please be aware of the following:
- Please note we do not accept returns.
- Please ensure that you are purchasing the correct collar for your system when purchasing, any questions or queries can be answered by our dedicated team.
- If you are experiencing issues or have a query with your Petsafe product, Petsafe have a helpline number with 16 dedicated customer service agents trained to help you with any queries or issues. The number you should contact is 1800814302
- You must contact Petsafe directly with any issues you may have and they will work hard to resolve this. They have a Freepost procedure that can be utilised if they deem the product needs to be returned directly to them in their Dundalk HQ, if this is the conclusion they come to, the product needs to be then sent to them, in full in original packaging with the receipt you receive with your order from us.