Buy4Pets Online is happy for you to return any item you purchase from our site within 14 calendar days of receiving it. During this period, you can return the item for any reason. If you return any item because of change of mind you will have to pay the cost of returning it. There will be no charge for returning an item that is faulty. All items however will be checked before shipping to ensure they are as described and are free from damage or faults. Your refund will be credited to the original payment method once the returned item has been received and inspected.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
Exceptions: In the interest of health & safety we cannot accept returns of:
- Opened pet food
To make your exchange process as smooth as possible and to avoid your desired item being sold out, we advise placing a new order if you want a different colour or size. You can then return the original item(s) and receive a refund.
How can I return items?
If you have purchased from our online site, you can make a return in – store or postage.
Items can be returned to:
Pet Stop Discount Warehouse,
Sligo Retail Park,
Returning items in –store
You can return any item you purchased in –store immediately provided you have your dispatch note and goods for return are in a resalable condition, unopened with tags and undamaged. Our store assistants will refund your original payment card or help you find an alternative. Refunds to cards can take 3 -5 working days to process and are the responsibility of your card provider.
Discount codes and coupons on offer can only be availed once per code per customer. These codes exclude any items on sale or promotional products. Buy4petsonline has full discretion on what products are eligible to receive discounts and may retract this at any time for any particular product.