How Much Is Delivery?
For orders under €25, delivery is €6.50 up to 30kg. Any orders over €25 qualify for FREE delivery.
Where Do You Deliver?
We deliver anywhere in the Republic of Ireland and in Northern Ireland.
When Will My Order Arrive?
If you have received a text from Greenway Couriers and have not received your order – please contact us.
Please allow adequate time for your order to be dispatched.
We ship with DPD couriers , please allow 3-5 working days for your order to be processed, picked, and packed. Orders can take 2-5 working days to arrive AFTER dispatch. Please note delivery times are estimates only and are stated in working days after dispatch of your order. These times can be subject to change depending on the time of purchase or unforeseen circumstances.
Please note orders are not shipped on bank holidays and deliveries may be delayed after bank holidays as our couriers may be closed. Please note that orders are only dispatched Monday – Friday and not weekends.
What Happens If There Is An Issue With My Delivery?
Our delivery team take great care and pride in getting your order to you quickly, however, if you are experiencing issues with a courier company, the best way to resolve this quickly is to contact them directly. If our couriers are unable to make contact with you on delivery day, they will try again on the next suitable day. Please note it is the responsibility of the customer to ensure there is someone at the delivery address to sign for the parcel. If nobody is home, the courier may try to leave your parcel in a safe place. Please allow 3-7 working days from the date of notifying us of a failure of delivery to allow us to investigate your order with the courier.
Failure to query a mistake or missing item in your order within 28 days of purchase may result in failure to investigate and redress may not be offered. If you find there is an issue with your delivered products or you are not happy with your delivery, please note that we do not facilitate pickups nor do we pay for expenses related to returns. If you wish to return your item, this will be up to the customer to organise a return to our head office and postage fees will be the responsibility of the customer.
What If My Order Is Damaged?
Our team pack all orders very safely and securely to prevent damages happening. However sometimes during transport, items such as bags or cans can be crushed due to situations out of our control. Provided that there are no other apparent damage such as open tins or pressure issues, the food can still be fed safely.
If you receive an order damaged, please email us with pictures of the damaged items so we can examine it further and come up with a resolution. Please don’t throw the damaged item out until we have confirmed the next steps.
Is My Product In Stock?
Our online stock status is constantly updated but items can run out of stock occasionally due to high demand. If for any reason we cannot dispatch your order or a specific product in your order, we will contact you to let you know when you can expect it or if you are due a refund. (for example; the product line has been discontinued.)
Will I Receive Updates About My Order?
Please ensure when ordering that you enter the correct contact details and detailed address with eircode. You must enter your email address correctly to receive emails updating you on your order’s status.
What If My Product Arrives Damaged?
Please check the contents of your package on arrival. Should any items be damaged during shipment, you must notify us upon opening the box. In the event of damage, please keep all packaging materials from the shipment.
What If You Don’t Stock A Product I Want?
We work hard to ensure our customers have a variety of products they can choose from when shopping with us. However if you can’t find one of your favourites, reach out to us and we will be able to recommend something similar or advise you if we will be stocking it in the future.