How Much Is Delivery?

Where Do You Deliver?

We deliver anywhere in the Republic of Ireland and in Northern Ireland.

Please ensure that your delivery details are entered correctly before completing your order. We are not responsible for items sent to an incorrect address provided at checkout.

When Will My Order Arrive?

Please allow adequate time for your order to be dispatched.

Orders are shipped via DPD, An Post and Fastway couriers , please allow 3-5 working days for your order to be processed, picked, and packed. Orders can take 3-5 working days to arrive AFTER dispatch. Please note delivery times are estimates only and are stated in working days after dispatch of your order. These times can be subject to change depending on the time of purchase or unforeseen circumstances.

Please note orders are not shipped on bank holidays and deliveries may be delayed after bank holidays as our couriers may be closed. Please note that orders are only dispatched Monday – Friday and not weekends.

What Happens If There Is An Issue With My Delivery?

Please leave a note if you would prefer for your order to be left somewhere else/without signing. Our couriers may try to deliver again or send the items back to their hub if they do not have any other option. Our delivery team take great care and pride in getting your order to you quickly, however, if you are experiencing issues with a courier company, the best way to resolve this quickly is to contact them directly. If our couriers are unable to make contact with you on delivery day, they will try again on the next suitable day. Please note it is the responsibility of the customer to ensure there is someone at the delivery address to sign for the parcel. If nobody is home, the courier may try to leave your parcel in a safe place. Please allow 3-7 working days from the date of notifying us of a failure of delivery to allow us to investigate your order with the courier. Failure to query a mistake or missing item in your order within 28 days of purchase may result in failure to investigate and redress may not be offered.

 

How Do I Return An Item?

If you experience any issues with your delivered products or are not satisfied with your order, you may return the item at your own expense. Please note that we do not offer return pickups or cover return shipping costs.

To return an item, please ensure it is securely packaged and send it to the following address:

Petstop Discount Warehouse
Unit 13, Carraroe Retail Park
Co. Sligo
F91 Y281

For any further assistance, feel free to contact our customer support team.

What If My Order Is Damaged?

At Buy4PetsOnline, we prioritise packing all orders safely and securely to minimize the risk of damage during transit. However, despite our best efforts, certain items like bags or cans may occasionally experience crushing due to factors beyond our control. As long as there are no other visible issues, such as open tins or compromised seals, the contents remain safe for consumption.

If you receive a damaged order, please follow these steps:

1. Document the Damage: Take clear photographs of the affected items, ensuring that all damage is visible.

2. Contact Us Promptly: Email the images and a description of the issue to [email protected] within three (3) days of receiving your delivery. Timely reporting enables us to assess the situation and determine an appropriate resolution.

3. Retain the Damaged Items: Please do not dispose of any damaged products until we have provided further instructions. We may need additional information or request a return of the items for assessment.

Please note that we cannot address damage claims reported more than three (3) days after delivery. Additionally, ensure you inspect your entire order upon arrival, as we are unable to process claims for damages reported beyond this timeframe.

We appreciate your understanding and cooperation in helping us maintain the quality of our products and services.

Is My Product In Stock?

Our online stock status is constantly updated but items can run out of stock occasionally due to high demand. If for any reason we cannot dispatch your order or a specific product in your order, we will substitute it with something similar or let you know if you are due a refund. (for example; the product line has been discontinued.)

Will I Receive Updates About My Order?

Please ensure when ordering that you enter the correct contact details and detailed address with eircode. You must enter your email address correctly to receive emails updating you on your order’s status.

What If My Product Arrives Damaged?

Please check the contents of your package on arrival. Should any items be damaged during shipment, you must notify us upon opening the box. In the event of damage, please keep all packaging materials from the shipment.

What If You Don’t Stock A Product I Want?

We work hard to ensure our customers have a variety of products they can choose from when shopping with us. However if you can’t find one of your favourites, reach out to us and we will be able to recommend something similar or advise you if we will be stocking it in the future.